Chandler 에 위치한 한국계 국제 해운회사인 SM Line에서 IT 직 Help Desk Specialist를 구합니다
직원들위해 일해주실수 있는 Korean/ English 능통하신 분 구하고 있으니 많이 많이 연락주시기 바랍니다
Resume는 이메일: sarahlee@smlines.com 과 jhpark@smlines.com 로 보내주시고, 또 궁금하신점 있으시면 이메일로 연락해 주셔요 이직종은 IT 뿐만 아니라 시설및 computer inventory관리도 필요한 업무 입니다
직원 뿐만 아니라 가족의 보험까지 카버해 주는 좋은 베네핏이 있는 저희 회사에서 함께 오래 같이갈 직원을 뽑습니다
Position: IT Help Desk Specialist
Location: Chandler, Arizona (This is not a remote position.)
Company Information
SM Line Corporation, an ocean container carrier, focuses on premium express service through premier customer service. SM Line is a member of SM Group in Korea. Current SM employees are a group of experienced ocean shipping specialists. We are looking for enthusiastic, passionate, dedicated, knowledgeable individuals to grow with. At SM Line Corporation, we're working to grow fast. To get there, we need exceptionally talented, passionate and driven people who can make history together.
SM Line offers a competitive salary and an excellent benefits package which includes: free medical, dental, vision, life insurance, and 401(k) with Company matching.
Please check more details: www.smlines.com
Job Description:
SM Line is seeking a detail-oriented, thorough, and organized help desk employee to join our growing team. In this position, you will be responsible for providing technical assistance and support to our employees with computer systems, hardware, or software issues. You will also respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
Responsibilities:
This position is responsible for, but not limited to, the following:
- Monitor and respond quickly and effectively to requests received through the IT helpdesk
- Respond to queries by phone and email
- Create step-by-step training material with screenshots for employees
- Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware
- Document internal procedures
- Maintain daily performance of computer systems
- Ask educated questions and listen to customers to determine the root cause of issues
- Work through the problem-solving process with customers, empowering them to do the same in the future
- Run diagnostic problems to resolve problems
- Perform minor repairs and clean up computers
- Train incoming staffs
- Report significant and recurring issues to the tier-2 support team
- Configure and resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), Firewall, L2/3 Switches, Network Attached Storage (NAS), and other systems
- Install/maintain/troubleshoot CAT5e/6 cable connectivity
- Collect feedback to determine patterns and issues such that they can be resolved or FAQs can be provided to customers to ease troubleshooting
- Manage supplies/peripherals inventories
- Support remote users
- Working with our Korean HQ to resolve issue, if needed
Help Desk Requirements and Qualifications
- BS/BA in IT, Computer Science, or a related field
- Proven experience as a Help Desk Technician or other customer service role
- Ability to diagnose and resolve basic computer/technical issues
- Excellent communication skills
- Keen attention to detail, memory of patterns, and interest in problem-solving
- Knowledge/Experience in VoIP, NVR, and/or other IoT is a plus.
Additional Knowledge, Skills, and Abilities
- Teamwork – showing a commitment to teamwork and collaboration: Willing to roll up your sleeves and get your hands dirty
- Motivation - Bringing enthusiasm and passion
- Respect – extending dignity and respect to all people
- Integrity – fostering trust and a positive work environment
- Adaptability – Willing to change and willing to be flexible
- Customer Focus – achieving Company, department, and personal goals through a strong internal and external customer focus
- Bilingual ability- Korean/ English
EOE:
SM Line Corporation is an Equal Opportunity Employer/Minorities/Female/Disabled/Protected Veteran/Gender Identity/Sexual Orientation.