Chandler 에 위치한 해운회사인 SM Line에서 IT Help Desk Specialist를 구합니다
직원들위해 일해주실수 있는 Korean/ English 능통하신 분 구하고 있으니 연락주시기 바랍니다
궁금하신점 있으시면 Sarah Lee: sarahlee@smlines.com로 연락 주셔요
Job Description:
SM Line is seeking a detail-oriented, thorough, and organized help desk employee to join our growing team. In this position, you will be responsible for providing technical assistance and support to our employees with computer systems, hardware, or software issues. You will also respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
Responsibilities:
This position is responsible for, but not limited to, the following:
- Monitor and respond quickly and effectively to requests received through the IT helpdesk
- Respond to queries by phone and email
- Create step-by-step training material with screenshots for employees
- Provide technical assistance and support for incoming concerns and issues related to systems, software, and hardware
- Document internal procedures
- Maintain daily performance of computer systems
- Ask educated questions and listen to customers to determine the root cause of issues
- Work through the problem-solving process with customers, empowering them to do the same in the future
- Run diagnostic problems to resolve problems
- Perform minor repairs and clean up computers
- Train incoming staffs
- Report significant and recurring issues to the tier-2 support team
- Configure and resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), Firewall, L2/3 Switches, Network Attached Storage (NAS), and other systems
- Install/maintain/troubleshoot CAT5e/6 cable connectivity
- Collect feedback to determine patterns and issues such that they can be resolved or FAQs can be provided to customers to ease troubleshooting
- Manage supplies/peripherals inventories
- Support remote users
- Working with our Korean HQ to resolve issues, if needed
Help Desk Requirements and Qualifications
- BS/BA in IT, Computer Science, or a related field
- Proven experience as a Help Desk Technician or other customer service role
- Ability to diagnose and resolve basic computer/technical issues
- Excellent interpersonal skills
- Keen attention to detail, memory of patterns, and interest in problem-solving
- Knowledge/Experience in VoIP, NVR, and/or other IoT is a plus.
